Salon Policy 
All cutting services include a finish within the price. This allows us to check the hair 
cut once it is dry and enables us to demonstrate the best way to style your cut. 
As a courtesy to our stylists we kindly ask you to give us 48 hours’ notice if you wish 
to rearrange or cancel your booking. Where 48 hours’ notice is not given, we will 
require a deposit on your future appointments. You will lose your deposit if you do 
not give 48 hours’ notice. 
All new clients must pay a deposit to secure your booking. 
We ask that you arrive for your appointment on time, as late arrivals affect the 
service we offer. If you are late for an appointment you may be asked to rearrange 
your appointment and a cancellation charge applied. 
Colour Policy 
A patch test is required at least 48 hours before your colour appointment if you are a 
new colour client. 
If it has been more than 6 months since your last colour appointment in the salon. 
If it is more than 12 months since your last skin allergy test. 
Clients having a colour are required to have a blow-dry following colour. This allows 
us to see the true colour before you leave the salon. Blow-dries are not included in 
the price of colour services. At the present time (COVID-19) we cannot roughly dry 
your hair due to only having so many stylist stations open. 
Prices quoted over the phone, or online are to give an indication only. Following a 
consultation with our colourist’s we can give an exact quote, as prices are dependent 
on the length, thickness of hair and the colour products used. 
Pricing Policy 
All prices shown are inclusive of VAT at the current rates and are correct at the time 
of entering the information onto the system. We reserve the right, however, to 
change prices at any time without notice to you. 
Privacy Policy 
We take privacy seriously and at any time, you may request a copy of information we 
have recorded about you. You may also request we remove all identifiable 
information with respect to yourself. As a matter of course, we will delete your 
identifiable information if you have not undertaken business with us after one year. 
For transparency, listed are the business services we provide and how each service 
uses the information we collect. 
Hair services 
We request the minimum level of personally identifying information to run our 
business effectively. This is data you provide us directly, for example, your name and 
contact details. 
We store notes with respect to services we undertake to ensure we maintain and 
exceed our level of service. For example, your preferred hair style, colour formula 
codes, how you like your coffee and who your favourite stylists are. 
We consider you have provided consent for us to store personally identifying 
information and information about your services based on you receiving services 
from us. 
Depending on the service/s we are providing we may be required to ask questions 
related to your medical history. We will obtain your consent prior to storing 
information related to your medical history. Examples of medical data may be 
allergies, pregnancy or an injury that may impact our service. 
Appointment confirmations and reminders 
We will contact you via phone, email or SMS to confirm appointments made and 
remind you of upcoming appointments. We consider your having made the 
appointment as consent to undertake this activity but, if you want, you may opt out at 
any time. 
Appointment ratings and reviews 
After visiting us we may send you an email or SMS asking you to rate our services 
and provide feedback. We consider your having received services as consent to 
undertake this activity but, if you want, you may opt out at any time. 
We will not undertake phone, mail, email, or SMS marketing without you first 
providing consent for us to do so. Our marketing campaigns are automated and use 
rules based on services and products purchased and information we collect from 
you. For example, we may send marketing campaigns related to your birthday, the 
fact we miss you (you have not visited for 3 months) and other special days like 
Valentine’s day and Christmas. You may opt out of receiving marketing material at 
any time. 
Data processors and data locations 
We use numerous leading software solutions within our business to provide the 
services listed above. These software solutions act as data processors and store 
and process data in numerous locations outside our business premise.  
Contact and complaints 
You may contact us to: 
Discuss our privacy policy. 
Request information we have stored about you. 
Request we remove all identifying information about you. 
Make a complaint. 
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