Molby's Policy 2020
Posted on 4th September 2020
All cutting services include a finish within the price. This allows us to check the hair
cut once it is dry and enables us to demonstrate the best way to style your cut.
As a courtesy to our stylists we kindly ask you to give us 48 hours’ notice if you wish
to rearrange or cancel your booking. Where 48 hours’ notice is not given, we will
require a deposit on your future appointments. You will lose your deposit if you do
not give 48 hours’ notice.
All new clients must pay a deposit to secure your booking.
We ask that you arrive for your appointment on time, as late arrivals affect the
service we offer. If you are late for an appointment you may be asked to rearrange
your appointment and a cancellation charge applied.
A patch test is required at least 48 hours before your colour appointment if you are a
new colour client.
If it has been more than 6 months since your last colour appointment in the salon.
If it is more than 12 months since your last skin allergy test.
Clients having a colour are required to have a blow-dry following colour. This allows
us to see the true colour before you leave the salon. Blow-dries are not included in
the price of colour services. At the present time (COVID-19) we cannot roughly dry
your hair due to only having so many stylist stations open.
Prices quoted over the phone, or online are to give an indication only. Following a
consultation with our colourist’s we can give an exact quote, as prices are dependent
on the length, thickness of hair and the colour products used.
All prices shown are inclusive of VAT at the current rates and are correct at the time
of entering the information onto the system. We reserve the right, however, to
change prices at any time without notice to you.
We take privacy seriously and at any time, you may request a copy of information we
have recorded about you. You may also request we remove all identifiable
information with respect to yourself. As a matter of course, we will delete your
identifiable information if you have not undertaken business with us after one year.
For transparency, listed are the business services we provide and how each service
uses the information we collect.
We request the minimum level of personally identifying information to run our
business effectively. This is data you provide us directly, for example, your name and
We store notes with respect to services we undertake to ensure we maintain and
exceed our level of service. For example, your preferred hair style, colour formula
codes, how you like your coffee and who your favourite stylists are.
We consider you have provided consent for us to store personally identifying
information and information about your services based on you receiving services
Depending on the service/s we are providing we may be required to ask questions
related to your medical history. We will obtain your consent prior to storing
information related to your medical history. Examples of medical data may be
allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments made and
remind you of upcoming appointments. We consider your having made the
appointment as consent to undertake this activity but, if you want, you may opt out at
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services
and provide feedback. We consider your having received services as consent to
undertake this activity but, if you want, you may opt out at any time.
We will not undertake phone, mail, email, or SMS marketing without you first
providing consent for us to do so. Our marketing campaigns are automated and use
rules based on services and products purchased and information we collect from
you. For example, we may send marketing campaigns related to your birthday, the
fact we miss you (you have not visited for 3 months) and other special days like
Valentine’s day and Christmas. You may opt out of receiving marketing material at
Data processors and data locations
We use numerous leading software solutions within our business to provide the
services listed above. These software solutions act as data processors and store
and process data in numerous locations outside our business premise.
Contact and complaints
You may contact us to:
Request information we have stored about you.
Request we remove all identifying information about you.
Make a complaint.
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